Frequently Asked Questions

Everything you need to know about your SWISSGEAR experience.

What is the standard shipping time for orders?

Orders typically process within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return policy for luggage and backpacks?

We offer a 30-day return policy on all unused products in their original packaging. Please ensure all tags are attached to receive a full refund.

How do I register my product for warranty?

You can register your SWISSGEAR product on our website under the 'Warranty' section by providing your proof of purchase and the product's style number.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are SWISSGEAR backpacks TSA-friendly?

Many of our backpacks feature a 'ScanSmart' lay-flat design that allows you to keep your laptop inside the bag during TSA x-ray screenings.

How do I clean and maintain my SWISSGEAR gear?

We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals, as this can damage the integrity of the fabric and hardware.